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Return Policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Order Modification or Cancellation (Within 24 Hours)
You may request to modify or cancel your order freely within 24 hours of placing it.
This includes, but is not limited to:
If your request is received within 24 hours after purchase, we will do our best to process the change before the order is shipped.
Requests Made After 24 Hours
Any request to modify or cancel an order made more than 24 hours after purchase cannot be guaranteed, as the order may already be processed or shipped.
If the order has already been processed or shipped, the request will be handled under our standard return policy, as outlined below.
Standard Returns (After Delivery)
If you decide to return an item after receiving it and without having requested a modification or cancellation within 24 hours of purchase, the return is considered a standard return.
In this case, return shipping costs are the responsibility of the customer, and the product must be shipped using a tracked delivery service.
To be eligible for a return, your item must:
If the original box or packaging is missing or damaged, we cannot accept the return.
To start a return, please contact us at contact@korecta.com.
All return requests must be approved by our support team before shipping. Once approved, we will provide you with the return address and detailed shipping instructions.
Items sent back to us without prior return approval will not be accepted.
Refunds
Refunds are issued only after the returned items have been received and inspected at our facility.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@korecta.com.